![]() What should I do?Ī: This situation doesn’t happen very often, but if you are having this problem, try disconnecting and reconnecting the USB-C cable or restarting the dock. Q5: Sometimes the dock doesn’t automatically reconnect after I wake up or restart my laptop. Q4: Is this dock compatible with computers that have a Thunderbolt 3 port?Ī: Yes, however, it can only deliver a maximum bandwidth of 10Gbps, so it cannot not reach the maximum bandwidth of Thunderbolt 3 (40Gbps). All my drivers are up to date, I am using Astro A50s which work for all other aspects of mic/sound (these are wired to base, 2.4ghz wireless, so not bluetooth headset) and a Samsung Galaxy S21. Q3: Do I need to install any drivers to use the dock? If you need to use a different cable (due to loss etc.), then any other USB-C cable with support for USB 3.1 Gen 2 and 85W Power Delivery would also be compatible. Q2: Can I use my own USB-C cable to connect the dock to my laptop?Ī: It’s recommended that you use the included 3 ft USB-C cable. If your USB-C port doesn’t support Power Delivery, the dock will work correctly with video and data (including audio and Ethernet), but would not be able to supply charging to your laptop. If your USB-C port doesn’t support DisplayPort Alt Mode, you won’t receive video output. To confirm the USB-C port function of your laptop, consult your user manual or contact your laptop’s manufacturer. Q1: Will this dock work with any laptop? How do I make sure my laptop works with this dock?Ī: This dock works with laptops with a USB-C port that supports DisplayPort Alt Mode and Power Delivery. ![]() The two USB-A data ports on the back of the dock do not support charging. The USB-A 3.0 port on the front supports 7.5W to charge smaller devices like smartwatches or headphones. The USB-C Power Delivery port (indicated by “PD”) supports 18W fast charging for your phone or tablet. This dock supports up to 85W of charging via the USB-C upstream port on the back of the dock (indicated with a computer icon). Triple monitor display: via the HDMI ports and DisplayPort. Dual monitor display: via 2 HDMI ports, or via the HDMI port and DisplayPort. Single monitor display: via the HDMI port or DisplayPort. Maximum resolution when using a DisplayPort 1.4 USB-C laptop: The ability to display on 4 screens simultaneously depends on the capabilities of the laptop’s graphics card. ![]() When using macOS, content displayed will be mirrored. MacOS 10.12 or later, Windows 8 / 10 / 11 The host device must support Power Delivery and DisplayPort Alt Mode or USB-C 3.1 (generation 1 or 2). in the United States and other countries. *The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
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